If you are experiencing issues with your TV, follow these steps to identify and resolve the problem:

1. Check Your TV Channel
Make sure your TV is set to Channel 3.

    • To operate correctly with the PVT digital cable box, your TV must be tuned to Channel 3.

2. Use the Correct Remote
Are you using the remote that came with your PVT digital cable box?

    • Only the remote provided with the PVT digital cable box is compatible.
    • This remote is pre-programmed to control both your TV and the cable box, eliminating the need for multiple remotes.

3. Verify the Zoom or Aspect Ratio on Your TV
Do you see black frames around the screen or a distorted image?

  • Your TV may be set to the wrong zoom level or aspect ratio.
  • Refer to your TV’s user manual to adjust these settings for a full-screen viewing experience.

4. Check the Aspect Ratio on Your Cable Box (HDMI Connections Only)
Using an HDMI cable? Ensure the cable box’s aspect ratio matches your TV.

  • Press the Menu button on the top-right corner of the remote.
  • Navigate to the HDMI Setup menu using the arrow keys.
  • Select TV Aspect Ratio and choose the correct option for your TV.
  • Confirm by pressing the Apply button.

If these steps don’t resolve the issue, don’t hesitate to contact our friendly customer support team for further assistance. We’re here to help!