If your TV screen isn’t displaying correctly—such as black frames around the image or a cropped picture—it may be due to an incorrect zoom level or aspect ratio setting.

Symptoms of Incorrect Settings:

  • The image doesn’t fill the screen.
  • There’s a black border surrounding the picture.
  • The picture appears stretched or cropped.

How to Fix It:

  1. Check Your TV’s Settings:Locate the zoom level or aspect ratio settings in your TV’s menu. Common options include “Zoom,” “Wide,” or “Fit to Screen.”
  2. Consult Your TV User Manual:For detailed instructions, refer to the user manual for your TV model. This will provide guidance on adjusting the settings for optimal viewing.
  3. Reset to Default Settings (if available):Some TVs offer a quick reset option to restore the default display settings.

Need help? Our support team is here to guide you through the process. Contact us, and we’ll ensure your viewing experience is perfect!