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FAQs2025-02-01T15:14:10-07:00

Common Support Solutions To Keep Your Internet Running Smooth

Common Support Solutions To Keep Your Internet Running Smooth

PVT is here to help you every step of the way. Choose a category like “Email” or “Internet” to explore easy-to-follow guides and tips.

Need to get in touch? Call us at 575-748-1241, chat with us using the “Contact Us” feature below during business hours, or email us anytime at [email protected].

We’re always happy to assist you!

Android – Email Setup Procedure2020-09-03T08:52:45-07:00

Arris Internal MTA TM8222021-09-27T13:57:00-07:00

Arris Standalone Cable Modem CM 82002021-09-27T10:27:20-07:00

Arris Standalone Cable Modem CM820A2021-09-27T13:59:09-07:00

Calling Features – Quick Reference Guide2024-12-31T13:23:43-07:00

Phone Line Advanced Features

Allows you to connect a third participant to an existing two-way phone call, regardless of which party initiated the call, without operator assistance.

While engaged in a two-way conversation, do the following to connect a third party.

  1. Press the switch-hook on your phone briefly. The current call is placed on hold. you then hear dial tone.
  2. Dial the third participant. Wait for the phone on the opposite end to ring or for the called party to answer the phone.
  3. Press the switch-hook briefly again to connect your phone and the third participant to the caller on hold.

Please call PVT at 575-748-1241 for additional listings.

This feature blocks calls from parties who have made their directory numbers private. Your phone does not ring and the caller hears an announcement stating the reason the call was rejected. This does not apply to ‘Unavailable’ calls.

To enable:

  1. Lift the receiver and listen for dial tone.
  2. Dial *77 to enable this feature.
  3. Listen for the confirmation announcement and hang up.

To disable:

  1. Lift the receiver and listen for dial tone.
  2. Dial *87 to disable this feature.
  3. Listen for the confirmation announcement and hang up.

When the Block International Calls feature is enabled, international calls cannot be made from the subscriber’s phone.

To enable or disable this feature please call PVT at 575-748-1241.

When the Block Local Toll Calls feature is enabled, subscribers are prevented from making outgoing local toll calls in the subscriber’s rate center.

To enable or disable this feature please call PVT at 575-748-1241.

When the Block Paid Calls feature is enabled, no premium service number (900 & 976) outgoing call can be made from the subscriber’s phone.

All lines have this feature enabled. If you would like to place paid calls you can contact PVT at 575-748-1241 and have the service disabled.

When the Block Toll Calls feature is enabled, users are prevented from making outgoing long-distance calls.

To enable or disable this feature please call PVT at 575-748-1241.

Call Forwarding redirects all incoming calls to another phone number. The forwarded phone does not ring–only the forwarded-to phone does. This feature remains in effect until you disable it. Callers who dial the your number will not be able to detect that their call has been forwarded to another phone. You can still make outgoing calls from your phone while this feature is active. The phone from which you have forwarded calls will ring when someone calls that number, but you will not be able to take the call on that phone. You can forward your phone to a local or non-local number. Billing is based on the same rates that would apply if you were to dial the forwarded number directly. When Call Forwarding is enabled, you will hear a stutter tone before dial tone on the forwarded phone.

To enable:

  1. Lift receiver and listen for dial tone.
  2. Dial *72 (1172 on rotary phones).
  3. Enter the ten- to eleven- digit number followed by the pound (#) key to determine where calls are to be forwarded.
  4. Listen for stutter tone to confirm that Call Forwarding is enabled.
  5. If the forward-to number is busy or does not answer when subscribers are setting up Call Forwarding, they should hang up and repeat steps 1 through 4.

To disable:

  1. Lift receiver and listen for dial tone.
  2. Dial *73 (1173 on rotary phones). When you hear stutter tone or deactivation announcement, Call Forwarding is disabled.

You may enable Call Forwarding Selective when you want only the incoming calls you specify to be forwarded to another number. Your may modify this list while the
feature is enabled, by adding or deleting numbers, or by forwarding the list of
numbers to another phone.When enabled, if a call is made to your line from a number in
your allowed contact list, the call is forwarded to your forwarding destination number. If the caller is not in the allowed contact list, the call is not forwarded. In this case, the call is routed as usual.

To enable:

  1. Lift the receiver and listen for dial tone.
  2. Dial *63 and wait for directions to turn feature on.
  3. To add numbers you wish to have forwarded, press 2 and follow the directions. Enter the ten or eleven-digit number followed by the pound key (#). Example: 505736xxxx#
  4. When prompted, enter the number to which you want calls forwarded followed by the pound key.
  5. Wait for the confirmation announcement and hang up.

To disable:

  1. Lift receiver and listen for dial tone.
  2. Dial *63 and follow directions to delete a number from the SCF list.
  3. When prompted, enter the ten- or eleven-digit number to be deleted, followed by the pound key, and hang up.

You may wish to initiate a call trace if, for example, you receive a number of annoying or threatening calls. When call tracing is enabled, a log is created with the date and time of the incoming calls. Call Trace is initiated on a per call basis at your discretion.

To enable this feature please call PVT at 575-748-1241.

Allows you to answer calls while you are engaged in an active call. A beeping tone alerts you that there is an incoming call.

To enable:
A beeping tone is played, alerting you to an incoming call.

  1. Depress the switch-hook briefly to place the original caller on hold. You are then switched to the new caller.
  2. Depress the switch-hook again to return to the original caller. You can depress the switch-hook as often as you want to alternate between callers.

To disable:
You may temporarily cancel call waiting for individual calls.

  1. Lift the receiver and listen for dial tone.
  2. Dial *70 and wait for the confirmation tone. Call waiting is temporarily disabled.
  3. At the end of the call, the Call waiting is reinstated.

Shows the name, telephone number, date, and time of all incoming calls on the Caller ID display screen of your telephone.

To order Caller ID, please call PVT at 575-748-1241. You must have either a Caller ID box or Caller ID ready telephone.

Caller ID Blocking
Keeps your telephone number from displaying on the telephone you are calling. When Caller ID Blocking is enabled, “Anonymous” appears on the phone you are calling.

To temporarily block Caller ID:

  1. Lift receiver and listen for dial tone.
  2. Dial *67 and then the number you wish to call.

To temporarily unblock the Caller ID feature:

  1. Lift receiver and listen for dial tone.
  2. Dial *82 and then the number you wish to call.

When enabled, if you receive an incoming call while you are on the phone with another caller, the incoming caller’s name and number are displayed. If you wish to take the call, you simply press the switch-hook. This places the first caller on hold while he speaks to the second caller.

To get this feature, please call PVT at 575-748-1241.

This service allows you to screen all anonymous incoming calls. When enabled, if the calling party’s name is not available or the caller’s ID is blocked, the caller is prompted to provide PIN identification or to record a name. Upon successful PIN identification or the recording of the incoming caller’s name, the call is placed to your phone.

Called Subscriber – When this feature is enabled, before the subscriber accepts an anonymous incoming call, the subscriber (you) may:

  • Review the incoming caller’s name
  • Accept the call
  • Send the incoming call to a “not available” announcement
  • Send the incoming call to your voice mail, if it is available, or
  • Hang up.

If you hang up, the calling party will hear ringing as if the subscriber had not answered the call. If you answer the call but do not select any one of the options from the incoming notification, after a period of time, the call will be connected. This is the same scenario as if the subscriber’s answering machine had been activated.

To enable:

  1. Lift handset and wait for dial tone.
  2. Dial *95. Wait for a confirmation announcement that the feature is on.
  3. Hang up.

Feature Service Management: You can manage the service settings through an interactive menu by dialing *95. This service allows you to turn the feature on or off, or perform PIN management.

  1. Lift handset and wait for dial tone.
  2. Dial *95 and wait for the Interactive Menu announcement to play.
  3. Follow interactive main menu announcement to perform service functions.
  4. When done performing intended functions, hang up.

To disable:

  1. Lift handset and wait for dial tone.
  2. Dial *95.

When enabled, if you receive a busy signal, the service keeps trying the called number. Once the called party’s phone goes on hook, you receive a special ring tone and the called party’s phone is automatically called back.

To enable:

  1. After calling a party and receiving a busy tone, dial *66 and wait for confirmation announcement.
  2. Hang up.
  3. When called number goes on-hook, your phone will ring a special tone to signal that the called party’s phone is being called back. The called party’s phone will ring as usual.

To disable: This feature is only enabled on a per call basis. No need to disable.

This feature allows you to program ring patterns for directory numbers you specify. Incoming calls from the specified numbers are identified by whichever ring pattern you associate with the number.
If you also have call waiting engaged in a phone conversation, when someone on your Custom Ring list calls, you will hear a distinctive call waiting tone. You may assign up to five different ring patterns for incoming calls for when the phone is on-hook. In addition, you can assign up to four unique call waiting beep tones for when you are on the phone. Up to 12 phone number can be assigned a ring pattern and beep tone.

To enable:
For each phone number to which you want to assign a distinctive ring:

  1. Lift the receiver and wait for dial tone.
  2. Dial *61 and wait for the confirmation tone.
  3. Dial the 10-digit number (area code +number) to be assigned a distinctive ring and wait for another confirmation tone.
  4. Enter a number from 1 to 5 to assign on of the following ring patterns:
    • 1: Standard ring pattern when no distinctive ring assigned.
    • 2: Short ring-short pause-short ring-long pause. Sequence repeats.
    • 3: Short ring-short pause-short ring-short pause-short ring-long pause. Sequence repeats.
    • 4: Short ring-short pause-medium ring-short pause-short ring-long pause. Sequence repeats.
    • 5: Short ring-long pause. Sequence repeats.
  5. Wait for another confirmation tone.
  6. Enter a number from 1 to 4 to assign on of the following beep tones (for call waiting custom ring alerts)

Dial 411 to access Directory Assistance.

This service gives you control over the privacy of your telephone line for short periods, such as when you are on an important call, or for longer periods when you simply do not wish to be disturbed with incoming calls. When enabled the calling party hears a busy tone or an announcement stating that the party at the called number does not wish to be interrupted. This does not affect outgoing calls on your line. This feature also assumes that when a line has this service activate, all incoming calls are to be automatically routed to voice mail if voice mail is available, otherwise the call is routed to an announcement or busy signal.

To enable:

  1. Lift handset and wait for dial tone.
  2. Dial *??
  3. Wait for a confirmation tone, or an announcement confirming that the feature is activated.
  4. Hang up.

To disable:

  1. Lift handset and wait for dial tone.
  2. Dial *??
  3. Wait for confirmation tone, or an announcement confirming that the feature is deactivated.
  4. Hang up.

You may automatically dial the last incoming call, whether or not the call was answered. This operates only on the last received call.

To enable:

  1. Lift the receiver and wait for dial tone.
  2. Dial *69. You will hear an announcement such as, “The last incoming call was received on 505-736-1234. to activate, press 1.”
  3. Press 1 to call back. The last incoming call is automatically dialed.
  4. If the called number is busy or no one answers, repeat steps 1 to 3.

To disable: From your standpoint, this feature is used on a per call basis. However, it is possible to cancel a Last Call Return call once it is in process:

  1. Lift the receiver and wait for dial tone.
  2. Dial *89. You will hear an announcement that the return call has been cancelled.

The No Solicitation feature screens incoming calls between the hours of 9 am and 8 pm in your time zone. Callers hear an announcement similar to the following: “You have reached a number that does not accept solicitations. If you are a solicitor, please add this number to your do-not-call list and hang up now. Otherwise, please press 1 or stay on the line.” If the calling party is not on your priority list, they have the option of listening to the announcement or interrupting it by pressing 1 on their handset.
You can add up to 25 directory numbers (505, 505-7XX, or 505-7xx-xxxx). Only incoming calls from these numbers are allowed to connect directly, with no announcement.
You may review and modify the priority caller list by pressing a predefined number combination on your keypad.

To enable or disable:

  1. Lift handset and wait for dial tone.
  2. Press *94 to turn No Solicitation on or off.

Please call PVT at 575-748-1241 to request a Non-Listed Listing.

Please call PVT at 575-748-1241 to request a Non-Published Listing.

Also known as Call Screening allows you to block specific incoming calls. Once enabled, the phone will not ring for blocked calls, and the caller is automatically disconnected after hearing an announcement stating why the call has been rejected.

To enable: To add phone numbers to the rejection list:

  1. Lift the receiver and wait for dial tone.
  2. Dial *60 and wait for the confirmation tone.
  3. Dial the 10-digit number (area code+number) to be blocked.
  4. Wait for the confirmation announcement and hang up. The specified number is now blocked.
  5. Repeat these steps for each 10-digit number to be blocked.

To disable: To remove phone numbers from the rejection list:

  1. Lift the receiver and wait for dial tone.
  2. Dial *80 and wait for the confirmation tone.
  3. Dial the 10-digit number to be unblocked.
  4. Wait for the confirmation announcement and hang up. The phone number is now removed from the rejection list.
  5. Repeat these steps for each 10-digit number to be unblocked.

This allows you to dial a pre-selected number by entering two digits followed by the pound key. You may set up as many as 30 Speed Dialing keys.

To enable: To set up the Speed Dialing keys do the following:

  1. Lift the receiver and wait for dial tone.
  2. Dial *75 and then an unused double digit from 20 through 49, to assign as the Speed Dialing digits. Wait for dial tone to return.
  3. Dial the destination phone number to be associated with the Speed Dialing digits. Make sure you include all the digits you regularly dial in the phone number for that destination. i.e. 1+area code if necessary.
  4. Wait for the confirmation announcement and hang up. The Speed Dialing digits you specified are assigned to the destination number.
  5. Repeat these steps for each destination number to which you want to assign a 2-digit Speed Dialing to. Keep a written record of the numbers you have associated with Speed Dialing digits.
  6. You may also follow these same steps to change the number of a currently assigned 2-digit Speed Dialing number. Just enter the 2-digit number to be reassigned and then the new 10-digit phone number.

To disable:

  1. Lift the receiver and wait for dial tone.
  2. Dial *95 and then the Speed Dialing digits you want to cancel.
  3. When you hear the deactivation announcement. the Speed Dialing for the outgoing phone number you originally specified is deactivated.
  4. Repeat these steps for each of the Speed Dialing numbers you want to deactivate.

Note: Only one Speed Dialing number assignment or change can be made per call, to assign or change several numbers you must hang up in between each.

This allows you to dial a pre-selected number by entering two digits followed by the pound key. You may set up as many as eight Speed Dialing keys.

To enable:
To set up the Speed Dialing keys do the following:

  1. Lift the receiver and wait for dial tone.
  2. Dial *74 and then an unused double digit from 2 through 9, to assign as the Speed Dialing digits. Wait for dial tone to return.
  3. Dial the destination phone number to be associated with the Speed Dialing digits. Make sure you include all the digits you regularly dial in the phone number for that destination. i.e. 1+area code if necessary.
  4. Wait for the confirmation announcement and hang up. The Speed Dialing digits you specified are assigned to the destination number.
  5. Repeat these steps for each destination number to which you want to assign a 2-digit Speed Dialing to. Keep a written record of the numbers you have associated with Speed Dialing digits.
  6. You may also follow these same steps to change the number of a currently assigned 2-digit Speed Dialing number. Just enter the 2-digit number to be reassigned and then the new 10-digit phone number.

To disable:

  1. Lift the receiver and wait for dial tone.
  2. Dial *84 and then the Speed Dialing digits you want to cancel.
  3. When you hear the deactivation announcement. the Speed Dialing for the outgoing phone number you originally specified is deactivated.
  4. Repeat these steps for each of the Speed Dialing numbers you want to deactivate.

Note: Only one Speed Dialing number assignment or change can be made per call, to assign or change several numbers you must hang up in between each.

To access your Voice Mail:

  1. Dial *99 from your home phone, or 736-1001 if you are away from home.
  2. Enter your Mailbox ID Number (Your Phone number xxx-xxxx) followed by the # key.
  3. Your password (Which is Defaulted to 0000, an you must change it upon your first visit) followed by the pound # key.

Menu Options

Main Menu:

  • Press 1: Retrieve Messages
  • Press 3: To Send Message
  • Press 7: Current Date and Time
  • Press 9: Mailbox SetUp, you will need to set up your Mailbox the 1st time you access your Voice Mail

Mailbox Setup:

  • Press 1: Greeting Options
  • Press 2: Change Password (you will need to change your password on your 1st visit)
  • Press 4: Disable/Enable Auto Login
  • Press 5: To Edit your Language Options
  • Press 6: To Edit your Distribution List
  • Press 7: To Edit your Out Dial Number
  • Press *: Return to Main Menu

Message Menu:

  • Press 1: Play or Replay Message
  • Press 2: Save Message and Go to Next
  • Press 3: Delete Message and Go to Next
  • Press 4: Save Message as New
  • Press 5: Reply to a Message
  • Press 6: Forward Message
  • Press 7: Skip Back
  • Press 8: Pause or Continue Message
  • Press 9: Skip Forward
  • Press *: Return to Main Menu
Cambium 3.65 Wireless SU2021-09-27T14:00:21-07:00

Channel Lineup2020-01-22T15:58:35-07:00

Download the channel lineup:

Configuring your PVT router2024-12-31T13:37:14-07:00

Watch the video below for instructions on performing setting up your router.

Connecting Wired Devices Made Easy2024-12-31T13:51:30-07:00

Step-by-step guidance to get seamless connectivity for your wired devices. Find out how by watching the video.

Create Parental Control Profiles2024-12-31T14:01:46-07:00

Implement customized safety settings for every member of your household. Learn how in the video.

Discover The PVT ConnectIQ App Dashboard2024-12-31T13:48:03-07:00

Simplify your network management effortlessly. Watch the video to see how it’s done.

Enhanced Cybersecurity Settings2024-12-31T14:04:22-07:00

Stay a safe online with advanced protection. Watch the video to learn how.

Enhanced Parental Controls in the PVT ConnectIQ App2024-12-31T13:59:19-07:00

Keep your kids safe online with powerful tools. Discover how in the video.

How to Adjust the Aspect Ratio on Your Cable Box to Fix Distortion2025-01-02T10:16:43-07:00

If the screen is stretched or distorted, the aspect ration may be set wrong. If your TV is connected to the cable box with an HDMI cable, you can adjust the aspect ratio by following the instructions below.

  1. Access the Menu:

    Push the Menu key located at the top-right corner of your remote.

  2. Navigate to HDMI Setup:

    Use the arrow keys to find and select the HDMI Setup menu item.

  3. Adjust the Aspect Ratio:

    In the menu, select TV Aspect Ratio and choose the correct option that matches your TV’s display settings.

  4. Apply the Changes:

    Once the correct aspect ratio is selected, press the Apply button to save the settings.

If you’re still experiencing display issues, our friendly support team is here to assist. Contact us anytime for help!

How to Change Your WiFi Network Name and Password2024-12-31T13:52:47-07:00

Secure your network with personalized settings. See how in the video.

Internet Ports Blocked or Restricted by PVT2020-02-05T11:34:57-07:00

PVT blocks, restricts or filters a few internet ports to protect our customers.

When ports are known to cause vulnerability to the security and privacy of your information, PVT blocks it to protect you. This protects you from common worms and from dangerous services that could allow intruders access to your computer. Below is a list of the ports that are restricted by PVT.

Port Transport Protocol Direction Reason for Filtering
17 TCP/UDP QOTD Inbound Used in DRDoS (distributed reflective denial of service) amplification attacks. Reference: https://www.us-cert.gov/ncas/alerts/TA14-017A
19 TCP/UDP CharGEN Inbound Used in DRDoS (distributed reflective denial of service) amplification attacks. Reference: https://www.us-cert.gov/ncas/alerts/TA14-017A
23 TCP Telnet Inbound N/A
25 TCP SMTP Both Port 25 is unsecured, and Botnet spammers can use it to send spam. This does not affect PVT email usage. We recommend learning more about configuring your email settings to PVT email to use port 587.
111 TCP/UDP NetBios Both Portmapper used in reflective DDOS Attacks
135-139 TCP/UDP NetBios Both NetBios services allow file sharing over networks. When improperly configured, ports 135-139 can expose critical system files or give full file system access (run, delete, copy) to any malicious intruder connected to the network.
161 UDP SNMP Inbound Used in DRDoS (distributed reflective denial of service) amplification attacks. Reference: https://www.us-cert.gov/ncas/alerts/TA14-017A
445 TCP MS-DS/SMB Both Port 445 is vulnerable to attacks, exploits and malware such as the Sasser and Nimda worms.
1080 TCP SOCKS Inbound Port 1080 is vulnerable to, among others, viruses, worms and DoS attacks.
1433 TCP MS-SQL Inbound Worms, Trojans
1434 UDP MS-SQL Inbound Worms, SQLslammer
1900 UDP SSDP Both Port 1900 is vulnerable to DoS attacks. UPnP
5351 UDP SSDP Both Port 5351 is vulnerable to DoS attacks. NAT port mapping. Similar to UPnP

iOS – Simple iPad Email Account Setup2020-08-14T13:12:08-07:00

iPhone/iPad email setup (example setup from iOS 10.3.3).

Using Safari, tap on this link: https://mail.pvtn.net/iphone/

It will ask you for confirmation.

If you need to remove an email account from your older iPad device, go to Settings, General, and click on Profile.

To remove an account from a newer iOS device, navigate to your settings and select “Passwords and Accounts.”

From the “Accounts” section, tap an email account – once done, scroll to “Delete Account.”

iOS – Simple iPhone Email Account Setup2020-08-14T13:17:43-07:00

Mac Mail – Setting Up PVT Email on Mac Mail2020-01-22T15:51:26-07:00

  1. Go to Mail on the menu and select Preferences
  2. On the menu that pops up click the + on the bottom left
  3. This will bring up a new window, type your Full Name, Email Address and Password then press continue
  4. On the next windows select IMAP from the drop down, then fill in the description, the incoming mail server, enter mail.pvtn.net, use your full email address as the login User Name and your email account password. Press Continue
  5. For outgoing mail server, enter a Description, for the Outgoing Mail Server, enter mail.pvtn.net put a check mark in Use Authentication, then use your full email address as the User Name and enter your email account password. Press Continue
  6. Press Create
  7. Another window will pop up, once all information has been verified, click on the red circle at the top left corner.

Managing Advanced Email Options2020-01-22T15:56:26-07:00

To change options, such as email forwarding, password, and vacation response, click on the “Email Options” link:

Monitor App Usage with the PVT ConnectIQ App2024-12-31T14:03:12-07:00

Monitor and manage app access with confidence. See the process in the video.

Mozilla Thunderbird – Automatic Email Setup2020-08-06T10:00:45-07:00

Mozilla Thunderbird for Mac2020-01-22T15:50:11-07:00

  1. Click on the Display Thunderbird menu icon
  2. On the menu that loads go to Preferences and select Email
  3. Now type in Your Name, Email address and Password and click Continue
  4. Make sure for incoming server IMAP is selected then press Manual config
  5. EFor incoming and outgoing Server hostname use mail.pvtn.net, verify that the incoming port is 993
  6. For SSL, select SSL/TLS for the incoming and Autodetect for Authentication
  7. For SSL, select STARTTLS for the outgoing and Autodetect for Authentication, verify that the outgoing port is 587
  8. For Username on both incoming and outgoing, use your full email address (if you type in your email address into the incoming server, the outgoing server will auto populate)
  9. Click on Re-test
  10. Click on Done

Outlook – Setting Up PVT Email on Outlook 2010/20162020-01-22T15:41:37-07:00

  1. Click File
  2. Select Add Account
    Type your name (the way you would like it displayed when sending mail), your email address, and your password/confirm your password, click next
  3. The congratulations page should appear, place a check mark in the change account settings and click next
  4. Verify the incoming mail server:
    Account type: IMAP
    Incoming mail server: mail.pvtn.net
    Outgoing mail server: Change to: mail.pvtn.net
  5. Type your full email address for the username
    Make sure the checkmark is in the checkbox for Remember password
  6. Click on more settings
    The general tab shows your email
    On the outgoing server tab, verify there is a check mark in my outgoing server (SMTP) requires authentication
    On the advanced tab:
    Incoming server (IMAP): 993
    Use the following type of encryption: SSL
    Outgoing server (SMTP): 587
    Use the following type of encryption: TLS
    Check mark in Purge items when switching folders while online
  7. Once the Test Account Settings has completed, click on Close
  8. Then click on Finish

Outlook – Automatic Set Up of PVT Email on Outlook 20162020-08-07T08:14:07-07:00

Go to control panel, choose Mail.

Pair Your Wireless Device Using WPS2024-12-31T14:14:58-07:00

If your device supports WPS, simply follow the instructions included with your device’s installation manual. Press the WPS button for less than 3 seconds on the back of the PVT router when instructed.

People, Places, and Things in the PVT ConnectIQ App Explained2024-12-31T13:51:14-07:00

The PVT ConnectIQ App makes managing people, places and things easy. Learn more in the video.

Remote Control Instructions2018-02-22T03:00:39-07:00

Download the instructions for your remote control:

Resolving Screen Display Issues: Zoom Level and Aspect Ratio2025-01-02T10:09:36-07:00

If your TV screen isn’t displaying correctly—such as black frames around the image or a cropped picture—it may be due to an incorrect zoom level or aspect ratio setting.

Symptoms of Incorrect Settings:

  • The image doesn’t fill the screen.
  • There’s a black border surrounding the picture.
  • The picture appears stretched or cropped.

How to Fix It:

  1. Check Your TV’s Settings:Locate the zoom level or aspect ratio settings in your TV’s menu. Common options include “Zoom,” “Wide,” or “Fit to Screen.”
  2. Consult Your TV User Manual:For detailed instructions, refer to the user manual for your TV model. This will provide guidance on adjusting the settings for optimal viewing.
  3. Reset to Default Settings (if available):Some TVs offer a quick reset option to restore the default display settings.

Need help? Our support team is here to guide you through the process. Contact us, and we’ll ensure your viewing experience is perfect!

See Who is Connected to Your Network2024-12-31T14:05:26-07:00

Maintain control of your WiFi network with real-time device insights. Find out how in the video.

Set Up Alexa with your Network2024-12-31T13:56:34-07:00

Unlock voice-controlled convenience in minutes. Watch the video to learn how.

Setting Screen Time Limits in the PVT ConnectIQ App2024-12-31T14:00:33-07:00

Manage device usage effortlessly for your family. Watch the video to find out how.

Setting Up a Guest WiFi Network2024-12-31T14:06:29-07:00

Provide WiFi access to guests without compromising your security. See the steps in the video.

Setting up your e-mail account2018-02-23T04:26:26-07:00

Since there are many different e-mail versions, we suggest you go to the following link. You will be able to choose the version that meets your need, then simply follow the instructions.

support.pvt.com/internet/email

Share Your Wifi Guest Password2024-12-31T14:07:52-07:00

Learn how to quickly and securely share WiFi access with visitors. Watch the video to see how.

SPAM – Managing Spam Filter Settings2020-01-22T15:53:28-07:00

  1. If you are using PVT web mail, below are instructions on accessing and managing your spam features.
  2. To check your new PVT spam folder, go to https://mail.pvtn.net
  3. Type your full email address and password into the webpage and click on “Sign in”.

You can click on the Spam folder as shown below to view your Spam messages:

If you want to change your spam settings or enable/disable the spam processing for your mailbox click on the “Spam Settings” link.

If you are using IMAP on your phone or email client you can also check your spam by going to the Spam folder as shown below:

In Microsoft Outlook:

On iOS devices (such as iPhone):

    

On Android devices:

  

Testing the speed of your Internet connection2024-12-31T13:34:36-07:00

Watch the video below for instructions on performing a speed test of your connection.

TV Troubleshooting Guide: What to Do When Your TV Isn’t Working2025-01-02T10:01:19-07:00

If you are experiencing issues with your TV, follow these steps to identify and resolve the problem:

1. Check Your TV Channel
Make sure your TV is set to Channel 3.

    • To operate correctly with the PVT digital cable box, your TV must be tuned to Channel 3.

2. Use the Correct Remote
Are you using the remote that came with your PVT digital cable box?

    • Only the remote provided with the PVT digital cable box is compatible.
    • This remote is pre-programmed to control both your TV and the cable box, eliminating the need for multiple remotes.

3. Verify the Zoom or Aspect Ratio on Your TV
Do you see black frames around the screen or a distorted image?

  • Your TV may be set to the wrong zoom level or aspect ratio.
  • Refer to your TV’s user manual to adjust these settings for a full-screen viewing experience.

4. Check the Aspect Ratio on Your Cable Box (HDMI Connections Only)
Using an HDMI cable? Ensure the cable box’s aspect ratio matches your TV.

  • Press the Menu button on the top-right corner of the remote.
  • Navigate to the HDMI Setup menu using the arrow keys.
  • Select TV Aspect Ratio and choose the correct option for your TV.
  • Confirm by pressing the Apply button.

If these steps don’t resolve the issue, don’t hesitate to contact our friendly customer support team for further assistance. We’re here to help!

VisionNet DSL Modem M4052021-09-27T14:07:27-07:00

What to do if Your TV Remote is not Working as Expected2025-01-02T10:27:14-07:00

Remote Not Changing Channels or Operating the Cable Box?

If your remote isn’t working as expected, it’s crucial to ensure you’re using the remote that came with your PVT digital cable box. This remote is programmed specifically to control both your TV and the cable box, eliminating the need for multiple remotes.

Why the PVT Remote is Necessary:

  • The cable box will not respond to the remote that came with your TV or other third-party remotes.
  • Most issues, like being unable to change channels, can be resolved by using the correct remote.
  • The PVT remote is designed for full compatibility, ensuring seamless operation between your TV and cable box.

If you’ve misplaced your PVT remote or continue to experience issues, please contact our support team for assistance. We’re here to help you get back to enjoying your favorite shows without interruptions!

Windows 10 Mail – Automatic Set Up2020-08-06T10:06:10-07:00

Windows Live Mail 2012 Setup2020-01-22T15:44:40-07:00

Windows Live Mail 2012 Setup

  1. Click on the Accounts Tab at the top of the page, then select Email from the New Account section
  2. Fill in your Email Address, Password and the Display name for your sent messages, then click Next
  3. In Server Type click the arrow and select IMAP. Type in the following for Incoming Mail Server: mail.pvtn.net put a check mark in Requires a secure connection (SSL) and make sure the port is 993. Verify Authenticate using is set to Clear Text. Enter your Full Email Address in the Logon user name field. Type in the following for Outgoing Mail Server: mail.pvtn.net, and set the outgoing port to 587. Put a check mark in Requires a secure connection and a check mark in Requires authentication.
  4. Click Next, then click Finish

Windows Live Mail 2012 Verifying settings

  1. To verify all settings are correct: click on accounts, then Properties
  2. On the General Tab, verify the name of the email, your name and email address are filled in, if you would like to fill in additional information, that could be done here. Make sure the check mark is in the Include this account when receiving mail or synchronizing.
  3. On the Servers Tab, in the Server Information section, verify the IMAP is the type of incoming mail server that is being used, mail.pvtn.net is in both, Incoming mail (IMAP) and Outgoing mail (SMTP). In the Incoming Mail Server section, make sure your full email address is the Email username and your password has been entered, and remember password has a check mark next to it, and logon using clear text is selected. Outgoing Mail Server section, make sure My server requires authentication is checked.
  4. On the Security Tab, in the Signing certificate section make sure the Certificate box is empty. In the Encryption preferences section, make sure the Certificate box is empty and the Algorithm is set to 3DES
  5. On the Advanced Tab, in the Server Port Numbers, make sure the Outgoing mail (SMTP) port is 587, and This server requires a secure connection (SSL) is checked. The Incoming mail (IMAP) port is 993 and the check mark is in This server requires a secure connection (SSL). In the Server Timeouts section, default is 1 Minute. And in the Sending section, no check mark is required for Break apart messages larger than.
  6. On the IMAP tab, in the Folders section, Root folder path is empty and a check mark is in Check for new messages in all folders. In the Special Folders section, a check mark should be in the Store special folders on IMAP server and the default paths are set for each folder. Once verified, if any changes have been made, click apply, and then this box can be closed by clicking on the red X in the top right corner.

In addition to this website, support is available by calling 575-748-1241 or by sending an email to [email protected].

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