FAQs (Frequently Asked Questions) and Common Support Solutions

1. Go to Mail on the menu and select Preferences
2. On the menu that pops up click the + on the bottom left
3. This will bring up a new window, type your Full Name, Email Address and Password then press continue
4. On the next windows select IMAP from the drop down, then fill in the description, the incoming mail server, enter mail.pvtn.net, use your full email address as the login User Name and your email account password. Press Continue
5. For outgoing mail server, enter a Description, for the Outgoing Mail Server, enter mail.pvtn.net put a check mark in Use Authentication, then use your full email address as the User Name and enter your email account password. Press Continue
6. Press Create
7. Another window will pop up, once all information has been verified, click on the red circle at the top left corner.

To change options, such as email forwarding, password, and vacation response, click on the “Email Options” link:

1. Click on the Display Thunderbird menu icon
2. On the menu that loads go to Preferences and select Email
3. Now type in Your Name, Email address and Password and click Continue
4. Make sure for incoming server IMAP is selected then press Manual config
5. EFor incoming and outgoing Server hostname use mail.pvtn.net, verify that the incoming port is 993
6. For SSL, select SSL/TLS for the incoming and Autodetect for Authentication
7. For SSL, select STARTTLS for the outgoing and Autodetect for Authentication, verify that the outgoing port is 587
8. For Username on both incoming and outgoing, use your full email address (if you type in your email address into the incoming server, the outgoing server will auto populate)
9. Click on Re-test
10. Click on Done

1. Click File
2. Select Add Account
   Type your name (the way you would like it displayed when sending mail), your email address, and your password/confirm your password, click next
3. The congratulations page should appear, place a check mark in the change account settings and click next
4. Verify the incoming mail server:
   Account type: IMAP
   Incoming mail server: mail.pvtn.net
   Outgoing mail server: Change to: mail.pvtn.net
5. Type your full email address for the username
   Make sure the checkmark is in the checkbox for Remember password
6. Click on more settings
   The general tab shows your email
   On the outgoing server tab, verify there is a check mark in my outgoing server (SMTP) requires authentication
   On the advanced tab:
   Incoming server (IMAP): 993
   Use the following type of encryption: SSL
   Outgoing server (SMTP): 587
   Use the following type of encryption: TLS
   Check mark in Purge items when switching folders while online
7. Once the Test Account Settings has completed, click on Close
8. Then click on Finish

1. If you are using PVT web mail, below are instructions on accessing and managing your spam features.
2. To check your new PVT spam folder, go to https://mail.pvtn.net
3. Type your full email address and password into the webpage and click on “Sign in”.

You can click on the Spam folder as shown below to view your Spam messages:

If you want to change your spam settings or enable/disable the spam processing for your mailbox click on the “Spam Settings” link.

If you are using IMAP on your phone or email client you can also check your spam by going to the Spam folder as shown below:

In Microsoft Outlook:

On iOS devices (such as iPhone):

On Android devices:

Windows Live Mail 2012 Setup

1. Click on the Accounts Tab at the top of the page, then select Email from the New Account section
2. Fill in your Email Address, Password and the Display name for your sent messages, then click Next
3. In Server Type click the arrow and select IMAP. Type in the following for Incoming Mail Server: mail.pvtn.net put a check mark in Requires a secure connection (SSL) and make sure the port is 993. Verify Authenticate using is set to Clear Text. Enter your Full Email Address in the Logon user name field. Type in the following for Outgoing Mail Server: mail.pvtn.net, and set the outgoing port to 587. Put a check mark in Requires a secure connection and a check mark in Requires authentication.
4. Click Next, then click Finish

Windows Live Mail 2012 Verifying settings

1. To verify all settings are correct: click on accounts, then Properties
2. On the General Tab, verify the name of the email, your name and email address are filled in, if you would like to fill in additional information, that could be done here. Make sure the check mark is in the Include this account when receiving mail or synchronizing.
3. On the Servers Tab, in the Server Information section, verify the IMAP is the type of incoming mail server that is being used, mail.pvtn.net is in both, Incoming mail (IMAP) and Outgoing mail (SMTP). In the Incoming Mail Server section, make sure your full email address is the Email username and your password has been entered, and remember password has a check mark next to it, and logon using clear text is selected. Outgoing Mail Server section, make sure My server requires authentication is checked.
4. On the Security Tab, in the Signing certificate section make sure the Certificate box is empty. In the Encryption preferences section, make sure the Certificate box is empty and the Algorithm is set to 3DES
5. On the Advanced Tab, in the Server Port Numbers, make sure the Outgoing mail (SMTP) port is 587, and This server requires a secure connection (SSL) is checked. The Incoming mail (IMAP) port is 993 and the check mark is in This server requires a secure connection (SSL). In the Server Timeouts section, default is 1 Minute. And in the Sending section, no check mark is required for Break apart messages larger than.
6. On the IMAP tab, in the Folders section, Root folder path is empty and a check mark is in Check for new messages in all folders. In the Special Folders section, a check mark should be in the Store special folders on IMAP server and the default paths are set for each folder. Once verified, if any changes have been made, click apply, and then this box can be closed by clicking on the red X in the top right corner.